Terms and Conditions

1. Acceptance of Terms
By using the Website or engaging with our services, you affirm that you are 18 years of age or older and agree to be legally bound by these Terms and Conditions. If you do not agree to these Terms, you must not use our Website or services.

2. Physiotherapy Services and Advice
2.1 Medical Advice Disclaimer
The information provided on this Website (including blog posts, service descriptions, and general health information) is for general informational purposes only. It is not intended as medical advice, diagnosis, or treatment and should not be treated as such.

2.2 Professional Services
The services provided by [Clinic Name] are delivered by qualified and registered healthcare professionals (Physiotherapists registered with the Health and Care Professions Council – HCPC). All treatment plans, therapies (including Shockwave, Electrotherapy, and Acupuncture), and assessments are tailored to the individual patient based on professional assessment.

2.3 Reliance on Information
You acknowledge that any reliance you place on the general information found on the Website is strictly at your own risk. Always seek the advice of a qualified physiotherapist or other healthcare professional with any questions you may have regarding a medical condition or before starting any new treatment.

3. Booking, Payments, and Cancellations
3.1 Appointments
All appointments are subject to availability. By booking an appointment, you agree to provide accurate, complete, and up-to-date information required for booking and treatment.

3.2 Payment
Payment for services is due  at the time of the appointment. We accept payment by credit/debit card, bank transfer, cash.

3.3 Cancellation Policy
We operate a strict cancellation policy to ensure fairness to all clients and to our practitioners.

Appointments cancelled or rescheduled with less than 24 hours notice will be subject to a cancellation fee.

Missed appointments (no-shows) will be charged the full session fee.

You will be informed of this policy when booking your initial appointment.

3.4 Insurance
If you are funding your treatment through a private medical insurer, you are responsible for ensuring that your policy covers the treatment and for obtaining any necessary authorisation codes before treatment begins. If the insurer fails to cover the costs for any reason, you remain personally liable for the full amount.

4. Intellectual Property Rights
The content, design, logo, graphics, and all other material on the Website (https://providencephysio.co.uk/) are the property of Providence Physio or its licensors and are protected by intellectual property laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Website without our express written permission.

5. Website Use
You agree not to use the Website for any unlawful purpose or in any way that might harm, interfere with, or disrupt the operation of the Website or the provision of our services.

6. Privacy and Data Protection
We are committed to protecting your personal data and privacy. Our collection, use, and storage of your personal and sensitive health data are governed by our separate Privacy Policy, which adheres to the UK Data Protection Act (2018) and GDPR. By using our Website and services, you consent to the data practices described in our Privacy Policy.

7. Limitation of Liability
Providence Physio will not be liable for any damages or losses arising from your use of the Website or reliance on the information provided herein. Our liability for any claims arising from the provision of our clinical services is limited to the extent permitted by law and governed by our professional indemnity insurance.

8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms
We reserve the right to modify these Terms at any time. We will post the most current version on this page and update the “Last Updated” date. Your continued use of the Website and services after any changes constitutes your acceptance of the new Terms.

10. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:

Phone: +44 01303 265566
Email: info@providencephysio.co.uk
Location: 1 East Street, Hythe, Kent, CT21 5ND