1. What are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Cookies can be categorised based on their lifespan (session or persistent) and the domain they belong to (first-party or third-party).
2. How We Use Cookies
We use cookies on the Providence Physio website to improve your experience and to understand how our site is being used. Specifically, we use cookies for the following purposes:
To make our website function: Allowing core features like navigation and access to secure areas.
To analyse website traffic: Understanding which pages are popular and how visitors move around the site, helping us improve content and structure.
To integrate third-party services: Supporting features like online booking tools or embedded maps.
3. The Types of Cookies We Use
We classify the cookies used on our website into the following categories:
| Category | Purpose | Required for Function? |
|---|---|---|
| A. Strictly Necessary Cookies | These cookies are essential for you to browse the website and use its features, such as accessing secure areas or remembering your cookie consent preference. Without these, the website cannot function correctly. | Yes |
| B. Analytical/Performance Cookies | These cookies collect information about how visitors use our website (e.g., which pages are visited most often, or if they receive error messages). We use this data to improve the way our website works. (e.g., Google Analytics). | No (Require Consent) |
| C. Functionality Cookies | These cookies allow the website to remember choices you make (such as your language or region) and provide enhanced, more personal features. They may also be used to provide services you have asked for, such as using our online booking widget. | No (Require Consent) |
| D. Targeting/Marketing Cookies | These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaigns. | No (Require Consent) |
4. Specific Cookies Used on Our Website (Examples)
While the exact list may change, here are examples of the cookies you may encounter:
| Cookie Name (Example) | Category | Purpose | Duration |
|---|---|---|---|
| PHPSESSID | Necessary | Tracks the user’s session state across page requests | Session |
| _ga | Analytical (Google Analytics) | Used to distinguish users and measure site usage | 2 years |
| [Booking Platform Cookie] | Functionality | Used to remember appointment details during the booking process | Session/Persistent |
| _fbp | Marketing (Facebook Pixel) | Used to deliver and measure ad campaigns | 3 months |
5. Your Cookie Choices and Management
Under UK and EU law, we are required to obtain your consent for the use of any cookies that are not Strictly Necessary.
5.1 Cookie Consent Tool
When you first visit our site, you will be presented with a Cookie Consent Banner that allows you to:
You can change or withdraw your consent at any time by clicking the “Cookie Settings” link, usually located in the footer of the website.
5.2 Browser Settings
You can also control or delete cookies using your web browser settings. Please note that restricting or deleting cookies may impact the functionality and features of our Website.
The process for managing cookies varies slightly between browsers. You can find instructions for the most common browsers here:
6. Contact Us
If you have any questions regarding this Cookie Policy, please contact us at:
Phone: +44 01303 265566
Email: info@providencephysio.co.uk
Location: 1 East Street, Hythe, Kent, CT21 5ND
Copyright © 2025 - Providence Physio - All Rights Reserved
